Manager overseeing middle office functions, delivering operational excellence for investment management clients. Drive performance and compliance in a fast - paced environment while managing teams in India.
About the role
- Service Delivery Manager driving client relationships and service improvements for Snowflake, focusing on technical implementations and quality metrics. Collaborating with stakeholders to enhance client satisfaction and service delivery processes.
Responsibilities
- Own, manage and communicate the operational relationship with assigned clients
- Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
- Lead internal and client meetings with thorough documentation and rigorous follow-up
- Manage client and project documentation, communications, meetings and required meeting follow-ups
- Track metrics around infrastructure performance and service requests
- Continually seek to improve
- Prepare and present service reports to clients
- Create, implement and track relationship roadmaps
- Help create and execute on the overall vision for service delivery and client satisfaction
- Determine areas for process improvements within both the client and Snowflake
- Work with key stakeholders to implement and document
Requirements
- 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong organizational skills, ability to work independently and manage multiple projects simultaneously
- Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
- Fluent in English language (European languages will be a nice to have, especially French or German)
- This person will need to reside in the UK and be able to visit the London office twice per week
Benefits
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best! Join a dedicated, experienced team of professionals.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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