Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
WI
Hybrid Senior Customer Success Manager – AI, Rights & Licensing Solutions
Posted 2 months ago
About the role
- Senior Customer Success Manager for AI, Rights & Licensing Solutions at Wiley. Building customer relationships and driving product adoption for early adopters in research and corporate markets.
Responsibilities
- manage customer relationships throughout their subscription lifecycle
- assist in creating onboarding programs to ensure swift time-to-value
- develop post-adoption customer experience
- drive onboarding, product adoption, and value realization for early adopter customers
- advocate for customer's needs internally
Requirements
- understanding of the research publishing industry
- knowledge of content licensing, AI, and corporate health markets
- experience with technology tools such as Sales Force CRM, Gainsight, and Power BI
Benefits
- meeting-free Friday afternoons
- professional development opportunities
- robust body of employee programming to foster community, learn, and grow
- fair, transparent pay
- competitive compensation
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