Client Solutions & Partnerships Intern at Malt, Europe's leading freelance marketplace. Engaging in strategic solutions for global enterprise clients while leveraging data - driven insights.
About the role
- Account Manager supporting travel organizers at WeTravel, maximizing client platform usage and satisfaction. Collaborating across teams to drive client success and product improvements.
Responsibilities
- Managing and nurturing relationships with new and existing clients.
- Proactively identifying opportunities to upsell or expand product usage.
- Serving as a key point of contact for client questions or concerns.
- Collaborating cross-functionally with Sales, Support, and Product teams.
- Gathering and sharing customer feedback to improve product and service delivery.
- Solving customer issues with a calm, proactive, and friendly approach.
- Driving long-term client satisfaction and engagement.
Requirements
- Are fluent in English (other languages are a plus—be sure to list them in your resume).
- Have excellent communication skills—both written and verbal.
- Have strong interpersonal and customer service instincts.
- Enjoy helping businesses thrive through hands-on support and strategic advice.
- Have 2+ years of experience in B2B account management or customer success.
- Are a natural multitasker who can manage multiple clients and needs at once.
- Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
- Bonus: Minor SaaS sales experience or experience with up-selling products;
- Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
- Bonus: Knowledge of Hubspot CRM or other CRM platforms.
Benefits
- Superannuation
- Minimum 2 days at office (access to Wework) with flexibility of three work-from-home days a week
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- Work remotely for a maximum of 4 weeks per calendar year.
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- 2-week cross-functional onboarding program.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
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