Team Leader managing Sales Advisors at educational travel company WEP. Inspiring and developing team performance for transformative travel experiences.
Responsibilities
Encadrer, motiver et accompagner une équipe de Sales Advisors au quotidien
Fixer les objectifs individuels et collectifs et assurer le suivi de la performance commerciale en utilisant les KPI comme guide pour évaluer et ajuster les stratégies
Coacher les membres de l’équipe (écoute d’appels, feedbacks, accompagnement terrain, plans de développement)
Optimiser l’expérience d’achat des futurs participants en veillant à ce que l’équipe améliore constamment ses techniques de vente et assure un excellent service client
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