Senior Manager/Director of Marketing Automation at Welldoc focusing on Salesforce Marketing Cloud Engagement. Leading technical direction and website oversight in digital health marketing.
Responsibilities
Serve as the technical owner and primary liaison for our SF Engineering team.
Own the Salesforce Marketing Cloud Engagement (Core MC) platform configuration, data governance, security protocols, and overall technical roadmap.
Design, document, and oversee the implementation of complex, multi-channel customer journeys, data integration pipelines (ETL), and API connectivity between SFMC and other systems.
Define the strategy for Data Extensions, write efficient SQL segmentation logic, and manage data synchronization to ensure campaign effectiveness and compliance.
Establish and enforce rigorous standards for technical quality assurance, security, and performance across all SFMC development work.
Act as the sole internal owner of the corporate website (Webflow), overseeing its function and alignment with marketing goals.
Own website analytics (Google Analytics, Hotjar, etc.). Use these insights to drive Conversion Rate Optimization (CRO) and direct necessary technical enhancements.
Collaborate with Data Science to refine performance reporting and dashboards.
Requirements
5+ years of hands-on, deep experience with Salesforce Marketing Cloud Engagement (Core MC), including Journey Builder, Contact Builder, Automation Studio, and SFMC API integration.
3+ years of experience working with technical resources (developers/engineers), specifically translating business needs into documented technical requirements for SFMC implementation.
Expert proficiency with SQL and managing Data Extensions for both segmentation and data modeling.
Deep understanding of the SFMC data model and technical infrastructure to effectively guide engineering solutions.
Familiarity with Salesforce Marketing Cloud Account Engagement (Pardot) is beneficial, but candidates must demonstrate that SFMC Engagement is their area of mastery.
5+ years in healthcare, digital health, or life sciences marketing.
Must understand regulatory and compliance considerations (e.g., HIPAA, CAN-SPAM).
Highly skilled in reporting and interpreting digital marketing metrics.
Benefits
generous PTO
medical insurance
dental insurance
vision care
life and disability insurance
retirement benefits
opportunity to participate in health savings accounts and/or dependent care accounts
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