Product Specialist providing technical support for Volvo and Dynapac Compact products in the United Kingdom. Collaborating with dealers and customers, overseeing technical support and training as needed.
About the role
- Technical Product Specialist at healthcare SaaS company acting as a bridge between technical and business teams. Ensuring product support and improvements while collaborating with sales and client success.
Responsibilities
- Learn and understand the infusion provider and pharmacy healthcare model
- Act as a subject matter expert on product functionality, specifications, and limitations
- Provide feedback from customers to improve product design and quality
- Troubleshoot and document software operational and technical issues
- Respond to client support issues, report bugs/issues and feature requests
- Provide excellent client service with friendly, professional responses
Requirements
- Bachelor's degree, required
- 2-5 years of experience in a technical role, such as product operations, technical support, or similar
- Proven track record of achieving and exceeding measurable goals
- Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
- Have exceptional ability to articulate complex technology to non-technical audiences
- Experience working with customers and focusing on improving user experience
- Ability to say: “I don’t know, but I can get that answer for you” and then follow-up with the client
- Project management skills: ability to juggle and evaluate competing priorities, keep stakeholders aligned, and move things across the finish line
- Excellent computer skills: Adobe Acrobat, Google Suite, and all Microsoft Office Applications
- A self-starter mindset and the ability to work independently (but understand we won’t leave you on an island)
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