About the role

Product Specialist providing technical support for Volvo and Dynapac Compact products in the United Kingdom. Collaborating with dealers and customers, overseeing technical support and training as needed.

Responsibilities

To provide technical support to the Dealers, SMTGB staff and customers, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises.
Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred.
Report unusual & repetitive failures into the Chain reporting system.
Ensuring that communication of the issue is clear & concise.
Highlight dealer engineer training requirements through engineer assessments in partnership with Dealers and Regional Management.
Build and maintain relationships with the Dealer network and customers, maintain relationships with key and existing customers.
When required assist the sales support department with technical modifications, supplier product testing and evaluations, including the preparation of documentation.
Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues.
Become aware of competitor after sales field activities and feed these back through the technical support team.
Hold regular documented meetings with dealers to discuss current and on-going cases.
On request investigate and advise on all dealer technical issues including warranty and customer disputes.
Carry out formal and informal product training.
Carry out specific Product Training in support of SMTGB Training Department.

Proven experience within the construction industry
Hold a recognised Apprenticeship NVQ 3 with Construction Equipment or Engineering based field or equivalent work experience
A sound understanding and working knowledge of all VCE/Dynapac Compact products
Extensive knowledge of Electronics / Hydraulics
Specialist in fault finding and troubleshooting
Excellent communication and interpersonal skills
Ability to build and maintain relationships with customers
Self-motivated and driven to achieve results
Ability to work independently and as part of a team
Prepared to travel inside and outside of the UK for client visits and product training
A valid driver's license

Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
Free Physio Access – Speak to a physio by phone or video.
24/7 GP Service – Private GP access anytime.
Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
Family Leave – Enhanced maternity, paternity and adoption leave.
IVF Support – Paid time off for treatment and appointments.
Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
Pension – We match your contributions up to 5%.
Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
Cycle to Work – Save on a new bike and accessories.
Discounts Platform – Save on groceries, holidays, shopping and more.
Refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.