Technical Business Analyst at Web Summit identifying efficiencies and managing CRM workflows in Dublin. Collaborating across teams to leverage AI tooling and improve operational processes.
Responsibilities
**Analyse & Advise** Identify inefficiencies across our GTM and marketing ops workflows and recommend data-driven improvements
**Build & Automate** Develop lightweight and heavy automations and integrations using Python, APIs, and automation tools (Matomo, Zapier, Pipedream, etc) to reduce manual effort and improve data flows
**Own CRM Quality** Work within Salesforce to manage data integrity, build workflows, and support the broader revenue and marketing teams
**Bridge the Gap** Act as the connective tissue between technical engineers and non-technical marketing or commercial stakeholders, confidently translating in both directions
**Leverage AI Tooling** Use LLM-powered tools (including Claude Code and agentic workflows) to accelerate analysis, automate tasks, and explore new capabilities
**Evaluate & Adopt** Continuously assess new tools and technologies, with a genuine appetite for improving our tech stack.
**Collaborate & Communicate** Contribute actively in cross-functional projects, producing clear documentation, presentations, and recommendations for varied audiences
Requirements
Proficiency in **Python** for data manipulation, scripting, and light automation
Strong **SQL** skills for querying and analysing data across relational databases
Hands-on experience with **Salesforce** or equivalent CRM platforms
Comfortable working with **REST APIs** (authentication, pagination, data ingestion)
Experience with **automation platforms** such as Matomo, Zapier, Pipedream, etc
Exposure to **LLMs and AI tooling**, prompt engineering, agentic workflows, or tools like Claude Code is a strong plus
Excellent verbal and written **communication skills**, able to adapt your style for technical and non-technical audiences alike
Strong interest in marketing, business, or partnerships
Demonstrated ability to learn quickly and adapt in a fast-moving environment
**Curious and self-directed**, you actively seek out better ways of doing things
Comfortable with **ambiguity** and able to define structure where little exists
A natural **collaborator** who thrives in cross-functional team environments
**Detail-oriented** without losing sight of the bigger commercial picture
Benefits
Subsidised healthcare, dental, employee assistance programme (EAP) and more.
Pension contribution up to 6%(Irish based only)
A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
Company laptop, generous annual leave and flexible working arrangements.
Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
Annual company get-togethers, charity days, and monthly wellbeing talks.
Wellness subsidy issued to all employees of €1000 per year
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