Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Collections Analyst at Wayflyer managing accounts in delinquency and performing risk analysis. Collaborating with team members on process improvement and reporting tools.
Responsibilities
- Manage accounts in delinquency, communicating with professionalism and sensitivity.
- Negotiate and implement revised payment structures, and assisting with complex cases with senior oversight.
- Analyse financial and operational data to assess customer viability and identify root causes of delinquency.
- Collaborate with analytics and operations teams to design tools that enhance reporting and streamline recovery workflows.
- Support management in documenting and refining collections processes.
Requirements
- 1–2 years of professional experience including internships and placements in collections, credit risk, and or financial operations.
- Bachelor's or Master's Degree in Business, Finance, Economics, or a related field.
- Proven ability to work effectively with cross-functional teams (e.g., Legal, Data) to achieve collections goals.
- Proficiency in Excel Word, and PowerPoint.
- Familiarity with SQL for an asset.
- You are articulate, detail-oriented, and self-motivated.
Benefits
- 25 days of paid annual leave
- Access support and resources to support your wellbeing, including our *Wellbeing @ Wayflyer* ERG
- Stay covered with private healthcare, life insurance, and critical illness cover
- Our pension plan helps you build a strong foundation for tomorrow, starting today
- We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers
- With our equity scheme, you're not just an employee; you're a stakeholder in our journey
- Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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