Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Consultant Insurance Operations supporting clients in the insurance sector. Focusing on optimization and development of insurance management systems and related processes.
Responsibilities
- Advise and support our insurance-industry clients in optimizing and further developing insurance policy administration systems.
- Analyze and optimize business processes in policy administration.
- Create and document technical and functional requirements for the enhancement of policy administration systems.
- Develop solutions for integrating policy administration systems into the existing IT landscape.
- Conduct workshops and training sessions to ensure optimal use of policy administration solutions.
- Take responsibility in projects and lead small teams, collaborating with stakeholders at all levels.
Requirements
- Several years of experience in management consulting or the insurance industry, ideally with a focus on policy administration systems and/or IT system integration.
- Deep knowledge of the insurance industry.
- Familiarity with the challenges and processes of digitalization and automation in the insurance sector.
- Strong analytical skills and a good technical understanding.
- University degree (completed).
- Willingness to travel and fluent in German and English.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support for both your long-term development and your day-to-day work.
- Our Academy offers a wide range of training, including bootcamps, language and certification courses, and individual coaching.
- Thanks to our Mobile Work Policy, you can comfortably work from home or from one of our offices in Germany.
- With "Mobile Work Abroad" you can work up to 50 days per year from other EU countries (as well as the UK, Norway, Iceland, Liechtenstein and Switzerland).
- 30 days of annual vacation, additional leave for special family circumstances, and various sabbatical options.
- A fixed monthly mobility budget gives you flexibility and supports environmentally conscious commuting.
- Alternatively, from the Manager / Managing Consultant role onwards, an electric vehicle is available to you.
- Our values — responsible, energetic and collaborative — are central to our daily work.
- We offer fair and attractive salaries, consisting of a fixed and a performance-based component.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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