Senior Consultant providing advisory services in aviation analytics for clients in the aerospace industry. Leveraging data analysis tools and deep industry knowledge for strategic insights and solutions.
About the role
- Consultant supporting digital transformation in the energy sector, advising on customer experience and sales processes. Develop strategies to enhance service quality and efficiency.
Responsibilities
- Shape the digital transformation of the energy sector with Wavestone!
- Advise leading utilities on customer experience, sales processes and service innovations.
- Develop end-to-end concepts for sales and customer service processes in the energy industry.
- Optimize B2C and B2B processes with a focus on efficiency, automation and digitization — for both commodity and non-commodity products.
- Design modern customer experience strategies and implement feedback systems to continuously improve service quality and customer satisfaction.
- Identify and assess AI application potentials across sales and service processes (e.g., forecasting, next-best-action, service automation, intelligent contact routing) and design AI-supported use cases to increase efficiency and enhance the customer experience, such as chat & voice bots, intelligent case prioritization or personalized customer outreach.
- Analyze existing workflows, optimize interfaces with billing and procurement, and ensure consistent, reliable end-to-end processes.
- Maintain existing client relationships, identify new opportunities and actively contribute to the further development of our consulting engagements.
Requirements
- Solid professional experience in consulting and in the energy sector, ideally with a focus on customer processes, sales or customer experience in a utility context.
- Expertise in designing, analyzing or implementing (AI-supported) service and sales processes (B2C/B2B) in the energy industry.
- Experience with common CRM systems such as Salesforce, SAP Sales & Service Cloud, BSI, Microsoft Dynamics or epilot.
- Analytical thinking, solution-oriented working style and enthusiasm for innovation and change.
- Fluent German and English language skills, and willingness to travel.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide you with close, comprehensive support for both your long-term development and day-to-day work.
- In our Academy you will find a wide range of training opportunities such as language and certification courses, individual coaching and targeted leadership training.
- Thanks to our Mobile Work Policy you can conveniently work from home or from one of our offices in Germany.
- With “Mobile Work Abroad” you can work up to 50 days per year from other EU countries as well as the UK, Norway, Iceland, Liechtenstein and Switzerland.
- 30 days of annual leave, additional days off for special family circumstances and various sabbatical options.
- A fixed monthly mobility budget gives you flexibility and supports environmentally conscious travel—whether for private or business use, with a clear focus on sustainable transportation.
- From the Manager / Managing Consultant role onward, an electric vehicle is available as an alternative.
- Our values — responsible, energetic and together — are central elements of our daily work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Account Relationship Consultant driving sales growth and supporting advisers in utilizing M&G's investment solutions. Collaborating with account managers and conducting quality engagements for business development.
Travel Consultant at BCD providing travel management solutions for clients in a dynamic virtual environment. Collaborating to enhance service delivery and drive customer satisfaction.
Support Consultant managing corporate travel needs and ensuring compliance with travel budgets. Collaborating with clients and developing travel strategies within a flexible work environment.
Travel Consultant III at BCD Travel managing corporate travel operations for clients. Collaborating to develop travel programs while ensuring compliance with policies and regulations.
IT Consultant focusing on independent application development using MS Power Platform. Collaborating with national and international clients on Power Apps, Power Automate, and related technologies.
Senior HubSpot Consultant helping clients with technical implementations and integrations. Join a leading CRM consultancy supporting companies in transforming marketing and sales with HubSpot solutions.
Consultant innovating market access strategies in a global leader in pricing and reimbursement at Ipsos.
Consultant in Corporate Investigation field for Protiviti's clients. Focused on ensuring client integrity through investigative activities.
Customer service role managing travel bookings and providing support to passengers. Delivering exceptional service from booking to departure in a hybrid working environment.