Inside Auto Senior Consultant II enhancing claims handling quality and coaching at Allstate. Key responsibilities include managing complex claims and contributing to strategic initiatives.
About the role
- Customer service role managing travel bookings and providing support to passengers. Delivering exceptional service from booking to departure in a hybrid working environment.
Responsibilities
- Provide exceptional customer service, managing bookings from confirmation to departure
- Handle incoming requests from customers and colleagues
- Respond to customer, team queries & administrative tasks in line with team KPI guidelines
- Work with commercial team for optimal group experiences
- Collaborate with product team to implement trip changes/improvements
- Execute all customer service tasks within the reservation system
- Identify opportunities for process improvements
Requirements
- Previous experience of working in a customer service role (retail, hospitality, sales etc)
- Strong communication and interpersonal skills
- Effective planning, prioritising and organising of workload
- Accuracy, quality and attention to detail
- Strong team player
- A love for overseas travel and holidays will be an advantage
Benefits
- Flexible working patterns
- Bonuses
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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