Slot Performance Manager overseeing daily slot operations and performance optimization at WarHorse Gaming. Managing analytics, team leadership, and ensuring compliance in casino environments.
Responsibilities
Oversee daily slot operations and drive performance optimization across all gaming systems
Manage slot analytics, maintenance coordination, team leadership, and regulatory compliance
Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
Analyze slot performance data to identify trends and improve profitability
Manage, coach, and evaluate team members; oversee hiring and training processes
Ensure compliance with all internal policies and applicable gaming regulations
Maintain optimal staffing levels and support special events and promotions
Monitor operational effectiveness and implement continuous improvement strategies
Collaborate with HR on employee relations and performance management
Deliver high-quality guest service, resolving issues with professionalism and discretion
Stay current on industry trends, systems, and technologies
Maintain security and accountability of company-issued equipment
Requirements
Must be 21 years or older
Bachelor’s degree in Business, Hospitality, Marketing, or related field (or equivalent experience)
5+ years of slot operations experience; 3+ years in a leadership role preferred
Strong analytical, organizational, and problem-solving skills
Proven leadership and team management ability
Proficiency in Microsoft Office and slot/player tracking systems
Knowledge of gaming regulations and compliance standards
Benefits
Flexible schedule, including nights, weekends, and holidays
Exposure to casino environment, including secondhand smoke and noise
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