Customer service role for hairstylist at leading cosmetic manufacturer. Assisting clients with hair care and color product inquiries in a hands-on hybrid environment.
Responsibilities
Handling customer inquiries by phone and in writing
Providing comprehensive advice on hair care and coloring products
Using customer management systems and knowledge bases
Managing complaints and claims
Delivering high-quality customer service
Requirements
Several years of professional experience and completed training as a hairdresser or colorist (m/f/d)
Strong affinity for beauty, hair care and coloring products
Excellent German language skills, both spoken and written
Excellent verbal communication and expression
Strong team orientation and flexible availability
Benefits
Permanent employment contract and company pension plan
Birthday gifts and anniversary bonuses
Open feedback culture
Varied work locations (office or hybrid)
Job title
Hairdresser, Colorist – Telephone Customer Service for Cosmetics
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