Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
About the role
- Technical Supporter for POS systems at Wallee Group AG in Winterthur, ensuring efficient payment processing and solving technical issues for customers with payment terminals.
Responsibilities
- Provide support and troubleshooting for physical payment terminals
- Diagnose and resolve technical issues related to payment processing
- Manage support requests, resolutions and customer interactions in a ticketing system
- Conduct training for customers and staff on the proper use and maintenance of payment terminals
- Work closely with internal teams and external vendors to ensure the smooth operation of payment terminals
- Support junior support staff
Requirements
- Degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
- Minimum 2 years of experience in technical support, particularly related to payment processing systems or point-of-sale (POS) technology
- Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols
- Strong verbal and written communication skills and interpersonal abilities; ability to convey technical information to non-technical users in English and German (French is an advantage)
- Strong analytical and problem-solving skills, using data logs for decision-making
Benefits
- Modern and secure work environment in the heart of Winterthur with opportunities for personal development
- Part of an agile, young team
- 4 weeks of remote working per year
- Free coffee, tea and soft drinks
- Team events and regular social activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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