Account Executive managing Metcash accounts for BAT in Sydney. Responsible for negotiating and analyzing to improve brand performance.
About the role
- Sales Consultant Specialist supporting customer relations through various media channels. Engaging with customers and ensuring excellent service in a leading BPO company.
Responsibilities
- Ensure a thorough support and follow-up at all stages of the Customer Relation
- General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, and social media.
- Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.
- Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.
- Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.
- Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- Preferably 2 years of working experience in the related field is required for this position.
- Strong time management skills and motivation to exceed expectations
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of supporting market
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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