Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Service Design Manager involved with continuous improvement of services for Rail Services. Join a motivated team, apply ITIL best practices, and optimize service management processes.
Responsibilities
- Apply ITIL best practices to create efficient, resilient, and customer-centric service management processes
- Experience in producing support and service content for bid responses & pre-sales proposals
- Create and cost solutions in response to specific customer requirements
- Design Service responsibilities/tasks as required from each Telent Service Delivery department and external organisations
- Look at new systems and processes and optimise these for new and existing customers
- Lead agreed Service Improvements for the team, supporting wider Business Improvements either as a lead or contributing member
- Creating winning solutions to the Service needs of potential new and existing customers
- Onboarding of new customers and contractors
Requirements
- Excellent client facing and communication skills
- Experience of developing and costing support and service solutions as part of bid and presales proposals/tenders responses, and ideally for complex multi technology solutions
- Service focussed with an appreciation for understanding technical solutions
- Continuous improvement of services and processes is a key part of this role
- Have a good understanding of the design concepts of System Thinking, Service Thinking, Design Thinking and Lean Thinking
- Strong Microsoft Excel, PowerPoint, Visio and Word skills
Benefits
- 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Employee Healthcare
- Car / Car Allowance
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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