Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Provide structured analysis and process rigour to maintain high-integrity communications environments as a Business Analyst. Join Telent to drive improvements in critical national infrastructure.
Responsibilities
- Create and consolidate business reporting for designated areas
- Maintain and improve data quality and information storage (Oracle ERP, Salesforce CRM, SharePoint, M365)
- Develop, maintain and quality-check process maps and operational documentation
- Work with stakeholders to design and review new or updated procedures
- Support leadership teams with business improvement programmes
- Partner with project teams, operational leads and managers to produce analysis and documentation
- Build strong working relationships and respond to stakeholder queries with clear research and recommendations
- Assess data, gather requirements and model business processes
- Identify cost savings, efficiency opportunities and process improvements
- Support testing, implementation and transition of solutions
- Act as a Lean efficiency “waste champion” (Tim Woods methodology)
- Provide trusted advice and insights to senior managers
- Support the SCIDA programme with structured analysis and documentation activities
Requirements
- Strong organisational skills and ability to meet tight timelines
- Excellent communication, active listening and presentation skills
- Experience collaborating with distributed teams and external partners
- Ability to write clear requirements, business cases and structured documentation
- Strong working knowledge of Microsoft 365 and Visio
- Experience with databases and reporting tools
- Ability to produce process documentation, maps and reports
- Understanding of operational business processes
- Degree in Business Studies, Business Administration / Management or equivalent experience
- Commitment to continuous professional development
- Experience with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner etc)
- Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)
- Capability to define, measure and report on KPIs
- Previous experience in business and/or data analysis supporting system and process improvement
- Ability to simplify complex problems into practical, user-focused solutions
- Knowledge of standards and processes relevant to telecoms or defence disciplines
- Project management experience desirable
- IIBA certification or working towards it (or equivalent)
- Full right to work in the UK – eligibility to gain NPPV3 / SC Security Clearance
Benefits
- 26 days annual leave + 8 bank holidays (with buy/sell options)
- Company matched pension
- Family-friendly policies and access to the Flexible Benefits portal
- Wellbeing and occupational health support
- Telent Reward scheme – discounts on cinema, restaurants, shopping and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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