Senior Analyst responsible for monitoring risk policies and processes in Credit Risk Analytics at Citi. Collaborating with senior management and stakeholders for strategy implementation.
CV
Hybrid Debt Collection Assistant
Posted 3 months ago
About the role
- Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
Responsibilities
- Outbound and inbound contact with delinquent customers for debt renegotiation
- Debt recovery
- Support for administrative collections using alternative renegotiation channels (WhatsApp and email)
- Work with individual and team targets aimed at reducing delinquency and increasing recovery
- Renegotiation strategies
- Positive and effective communication with customers and the team
Requirements
- Experience in outbound and inbound collections is a plus
- Strong interpersonal skills and ability to work in a team
- Strong negotiation skills, persistence, and empathy
- Ability to handle multiple systems simultaneously and to register information quickly
- Speed and proficiency with technology, especially keyboard skills
Benefits
- Access to professional development courses
- Collaborative work environment
- Opportunities for career growth within the company
- Inclusion and diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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