Sr. Data Governance Program Analyst at MVP Health Care shaping data governance practices and ensuring data quality. Collaborating with diverse teams to enhance health care delivery and compliance.
VC
Hybrid Program Manager – Mobile Crisis Services
Posted last week
About the role
- Program Manager overseeing Mobile Crisis Services at Village Behavioral Health. Responsible for compliance, documentation, staffing, and service delivery in crisis interventions in Virginia.
Responsibilities
- Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
- Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
- Provide 24/7 on-call support to MCR team.
- Develop, implement, and update crisis response procedures and safety protocols.
- Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
- Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
- Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
- Monitor response coverage, response times, and service quality to identity areas of opportunity.
- Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
- Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
- Develop strategy to expand program coverage areas and improve service delivery.
- Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
- Contribute to overall development of policies and standard procedures to meet agency objectives and standards.
Requirements
- Bachelor's degree in Human Service, Psychology, Sociology or related field and/or equivalent work experience
- 3+ years' experience in behavioral health crisis intervention field
- 1+ years' experience in leadership role within behavioral health field
- Experience with Mobile Crisis Response programs
- Completion of Mobile Crisis Responder (MCR) training administered by DBHDS
- Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws
- Valid Driver's License with acceptable driving record and reliable transportation
- Ability to be an agile team player and serve various functions of program demands
- Proficient with Microsoft Office 365 and computer/mobile device functions
- Effective written and verbal communication skills amongst various demographics
- Ability to obtain CPR/First-Aid Certificate and Crisis De-escalation Certificate
- Experience and/or ability to manage and train employees on EHR systems
Benefits
- medical, dental, and vision coverage
- life insurance
- 401k
- PTO including paid holidays
- professional development assistance
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