Lead Program Manager overseeing AI training data projects and managing a cross - functional team with client relationships.
About the role
- Program Manager for Life Cycle Management at IMA Automation Switzerland. Overseeing project progress, client interactions, and team leadership in automation industry.
Responsibilities
- Lead and develop the service by promoting cross-functional collaboration with key departments.
- Supervise and monitor the progress of all team projects.
- Manage intervention and resource planning and act as an escalation point in case of non-compliance to ensure cost control, schedule adherence, and customer satisfaction.
- Serve as the interface between clients and IMA, anticipate issues and propose solutions.
- Contribute to preparing proposals with our technical-sales team.
- Participate in strategic decisions for the service regarding upgrades & retrofits, obsolescence management, and spare parts sales.
- Propose improvements and contribute to the continuous enhancement of service performance.
- Structure and organize work to ensure efficient interventions and services.
- Manage a multi-million customer portfolio, monitor the operational and financial performance of the service, define key KPIs and implement decision-support dashboards.
- Lead and develop a team of project managers.
- Foster a results-oriented culture focused on continuous improvement and customer satisfaction.
Requirements
- Master's degree in Microtechnology, Electronics, Mechanical Engineering, or Automation.
- IPMA certification or equivalent.
- Minimum 5 years of experience in industrial project management, preferably in automation.
- Expertise in retrofit and obsolescence is a significant advantage.
- Strong leadership with several years of proven team management experience.
- Excellent communicator with a strong customer orientation.
- Solid analytical skills and results-driven mindset.
- Proficiency in Microsoft tools/CRM.
- Fluent in French and English; German language skills are a plus.
Benefits
- GLOBAL ENVIRONMENT: dynamic, flexible, and forward-looking in a multinational and multicultural context.
- CULTURE OF DIVERSITY AND INCLUSION: promoted by the group's Code of Ethics and dedicated programs.
- CONTINUOUS TRAINING: considered a strategic asset for employee development and motivation.
- WELL-BEING: flexibility, remote work, a mobility plan, and attractive working conditions are just some of our initiatives to support employee well-being.
Job title
Job type
Experience level
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Not specified
Degree requirement
No Education Requirement
Tech skills
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