Director of ID/DD Residential Services overseeing operations and compliance in residential programs for individuals with intellectual and developmental disabilities. Leading staffing, management, and operational stabilization in homes.
Responsibilities
Oversee all ID/DD residential programs
Ensure homes are fully staffed, clean, safe, and compliant
Conduct routine and unannounced home visits
Respond directly to behavioral escalations, staffing failures, and operational issues
Resolve problems immediately and document root causes after stabilization
Partner with scheduling leadership to ensure proper coverage
Enforce overtime controls, float staff use, and appropriate staffing levels
Hold leadership accountable for unauthorized overtime and staffing inefficiencies
Authorize reassignment of shifts and initiate corrective action
Directly supervise the Program Manager, who oversees House Managers
Own residential compliance and risk mitigation
Provide regular reporting on staffing, overtime, risks, and compliance
Requirements
Minimum Experience Requirements 7–10 years of progressive experience in ID/DD residential, HCBS, or group home operations
At least 5 years in a leadership role with direct responsibility for licensed group homes
Direct oversight of House Managers (not solely DSP-level supervision)
Hands-on management of: Staffing crises and call-outs, Behavioral escalations, Coverage gaps and operational failures
Active involvement in regulatory processes, including: DBHDS inspections or audits, Responding to citations or corrective action plans, Managing compliance under regulatory scrutiny
Experience conducting: Staff discipline, Performance correction, Terminations when necessary
Benefits
Performance-based bonuses: Target annual bonus potential of $5,000–$15,000, tied to: Overtime reduction, Compliance performance, Staff retention, Program stability
Full benefits package
Relocation assistance available
Job title
Director of Intellectual & Developmental Disabilities, ID/DD Services
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