HSE Advisor supporting global logistics processes, collaborating with international teams to reduce risks and ensure compliance in Hamburg. Focused on building a strong safety culture.
About the role
- Junior Operations Analyst managing partner relations and operations post-sales at Vertem. Engaging with partners and supporting operational excellence across teams.
Responsibilities
- Manage the registration, updating and maintenance of partners, sellers and vouchers in internal systems, ensuring data integrity and operational compliance.
- Lead onboarding, ongoing support and governance of partners and sellers, ensuring adherence to rules, operational SLAs and marketplace standards.
- Monitor performance, KPIs and SLAs, identifying deviations, risks and operational bottlenecks, and propose and follow up on action plans to improve results.
- Serve as the focal point for handling internal and external tickets (via Zendesk and other tools), ensuring effective resolution of requests.
- Monitor the end-to-end logistics journey, from order to delivery, mitigating incidents and ensuring operational flow.
- Conduct quality monitoring with partners and sellers, performing analyses, reports and executive performance presentations.
- Develop, standardize and keep processes, documentation and governance routines up to date.
- Work collaboratively with internal teams (Operations, Customer Service, Logistics, Finance, Product, Commercial and IT) to resolve requests and drive process improvements.
- Support continuous improvement initiatives, including system reviews, operational optimizations and post-sales and partner experience projects.
- Create content, train and deliver training sessions for partners and internal teams.
Requirements
- Bachelor's degree or technical diploma in Business Administration, Logistics or related fields.
- Intermediate/advanced Excel.
- Experience managing partners, channels or suppliers (partnerships, operations, customer success or B2B).
- Familiarity with support and service tools, especially Zendesk and Agidesk.
- Ability to analyze and monitor performance indicators (KPIs and SLAs).
- Participation in process improvement projects or governance initiatives.
- Knowledge of compliance, contracts and regulatory aspects (desirable).
- Previous experience in technology companies, e-commerce, or marketplaces is a plus.
- Certifications or courses in partnership management, customer success, processes or compliance are advantageous.
Benefits
- Flex Office – 2 days remote work and 3 days on-site.
- Birthday day off – Your special day, however you prefer!
- Flexible hours – More autonomy to organize your schedule.
- SulAmérica health and dental plans.
- SulAmérica life insurance.
- Psychological counseling – Access to a platform with psychologists.
- On-site massage – A moment of relaxation during your day.
- Break room – To recharge your energy.
- Total Pass – Access to gyms and fitness activities.
- Flexible Meal or Food Allowance – R$ 43.64 per day.
- Childcare assistance – For children up to 5 years old.
- Commuting allowance (transit pass), parking or shuttle – Guaranteed mobility.
- QultureRocks – Performance management and development platform.
- Education assistance – Starting after 12 months with the company, we invest in your learning.
- Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
- Newborn kit – A special gift for new parents.
- Internal events and engagement activities – Gatherings and relaxed moments with the team.
- Exclusive benefits on special occasions – Because every special moment deserves to be celebrated!
Job title
Job type
Experience level
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Degree requirement
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