Client Services Analyst supporting AccessGenius, ensuring regulatory compliance and client needs. Overseeing projects from concept to launch in a hybrid working environment.
About the role
- Senior Business Analyst leading onboarding, training, and development in Anti-Fraud Analytics operations team. Managing projects and delivering insights for process improvements and team performance.
Responsibilities
- Lead onboarding, training, and development of new Business Analysts and interns.
- Review, prioritize, and assign incoming work across the team.
- Monitor workload, capacity, and work intake trends; adjust resource allocation as needed.
- Support complex or high‑visibility projects requiring structured analysis and documentation.
- Develop dashboards, reporting, and presentations using Power BI and similar tools.
- Create clear, executive‑ready PowerPoint materials and communications.
- Utilize JIRA and workflow tools to track work progress and team metrics.
- Partner across teams to support process improvement, employee experience, customer engagement, business intelligence, and product support initiatives within the Anti‑Fraud Analytics environment.
Requirements
- 3+ years' experience in business analysis, operations, or project/program management.
- Strong organizational and prioritization skills.
- Ability to analyze data and provide clear insights and recommendations.
- Strong communication and presentation skills; ability to interact with senior leaders.
- Experience creating dashboards, reports, and structured PowerPoint presentations.
- Familiarity with project/workflow management tools such as JIRA and Power BI.
- Experience with operational analytics, data interpretation, or process improvement.
- Experience supporting cross-functional initiatives in product, customer, or employee experience.
- Insurance or fraud‑related industry experience or familiarity preferred.
Benefits
- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off
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