Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
About the role
- Business Operations Analyst in Elevate Programme for early careers talent in Belfast. Launch your career in business operations with structured training and mentoring in a hybrid model.
Responsibilities
- Support Client Onboarding & Risk Management by performing due diligence, KYC checks, and AML research to identify risks for clients
- Analyze and redesign business processes to improve productivity, identifying automation opportunities, and implementing best practices
- Collect, analyze, and interpret operational data to identify trends, create dashboards, and monitor KPIs
- Collaborate with internal and external teams to ensure goal alignment and support strategic planning
- Assist in the creation of initial drafts for client engagement contracts
Requirements
- Strong attention to detail and disciplined approach to process
- Clear, confident written and verbal communication skills
- Analytical mindset; ability to investigate root causes and propose solutions
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to learn quickly, accept feedback, adapt to change
- Willingness to work in a hybrid model, with 3 days onsite in Belfast city centre, and travel occasionally if required
Benefits
- Full salary while you complete structured training in operations, stakeholder management, process improvement
- Mentoring, coaching and regular performance reviews every six months
- Opportunity for conversion into a permanent role from 12 months
- Clear progression options into senior operational roles, specialist streams (compliance, risk, transformation)
- Health cash plan
- Cycle to work scheme
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