Overseeing Business Continuity and Crisis Management strategies for a mid - sized bank focusing on cryptocurrencies. Ensuring operational capability in exceptional situations with a team of experts.
About the role
- Lead high-performing teams delivering plan conversions and enhancements for Vanguard clients. Set strategic direction while mitigating risks and ensuring exceptional client outcomes.
Responsibilities
- Lead high-performing teams that partner with Vanguard Workplace clients to deliver seamless plan conversions, plan changes, and service enhancements.
- Set the strategic direction and governance that enable expert consulting and end-to-end project leadership.
- Anticipate client needs, mitigate operational risk, safeguard plan integrity, and deliver exceptional client outcomes at scale.
- Attract, develop, and retain top talent by hiring, coaching, and evaluating leaders and teams.
- Establish clear performance expectations, provide ongoing feedback, and make compensation decisions.
- Influence departmental direction through disciplined business planning, governance, and execution.
- Drive measurable improvements in service, efficiency, and outcomes.
- Manage budgets and resources to support business objectives.
- Champion continuous improvement across Workplace Solutions and the enterprise.
Requirements
- Undergraduate degree or equivalent combination of training and experience (graduate degree or professional designation preferred)
- Minimum eight years related work experience in Financial Services
- Three years experience in client services preferred
- Five years in a management role preferred
- Ability to think strategically to shape multi-year direction aligned to strategic priorities
- Masterfully delegates, develops talent, and drives engagement
- Strong consulting and client relationship skills
- Ability to influence and persuade at all levels of the organization
- Superior communication skills (verbal and written) as well as excellent negotiating, consulting, and interpersonal skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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