Hybrid Quality Control Manager – Global

at BikesOnline USA

• Job title: Quality Control Manager – Global
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$105,000 - A$120,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Assembly, ERP
• Location requirements: Hybrid, Frenchs Forest, Australia

About the role

• Quality Control Manager overseeing the lifecycle of bicycles at BikesOnline. Bridging production and customer experience while managing quality control and compliance.

Responsibilities

• Ensure that every bicycle and accessory meets rigorous expectations of our global customer base.
• Bridge the gap between production and the customer experience.
• Oversee the lifecycle of a product from range planning, concept creation to final assembly.
• Cultivate and maintain high-level relationships with suppliers to oversee the ProBuild (Assembly) process.
• Maintain an expert-level understanding of import regulations, safety standards, and testing requirements across all operating markets (AU/US).
• Proactively recommend and implement design improvements based on customer feedback and market intelligence.
• Manage the Insera supply chain coordinator person, based in Indonesia, to streamline communications and bridge operational gaps.
• Develop and refine packaging solutions with suppliers to ensure safe transit and ease of assembly for the end user.
• Act as the primary technical point of contact for global suppliers regarding warranty claims and defects in the US and AU markets.
• Define the necessary tools and educational requirements for customer self-assembly.
• Periodic travel to Asia (factories/suppliers) and Europe (trade shows/vendors).

Requirements

• Tertiary qualification in commerce, marketing, or business.
• Recognized certification in bicycle maintenance.
• Extensive background and technical knowledge of bicycles, high-end components, and e-mobility systems (eBikes, batteries, and motors).
• In-depth knowledge of the global bicycle industry, including current market trends, manufacturing processes, and supplier dynamics.
• Proven experience training factory personnel and workshop staff in production standards, assembly methods, and ProBuild protocols.
• A track record of resolving complex customer complaints and technical warranty issues with effective, long-term solutions.
• Experience managing international vendor relationships and holding suppliers accountable for quality standards and financial credits.
• Hands-on experience ensuring products meet international standards, import regulations, and eBike certifications for AU and US markets.
• Proficiency in Google Workspace and experience working within ERP and Project Management environments.
• A deep personal enthusiasm for cycling with firsthand knowledge of current product trends and the end-user experience.

Benefits

• flexible work arrangements
• generous staff discounts
• commitment to ongoing learning and internal career progression
• personal development opportunities