ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- CRM Senior Architect leading the architecture and product roadmaps for Dynamics 365 at Vanguard. Collaborating with various stakeholders to enhance solutions and support business strategies.
Responsibilities
- Acts as highest-level technical expert, resolving issues, assessing any potential risks and identifying solutions
- Lead the definition of product roadmaps and architecture for Dynamics 365 and align them with business strategies and enterprise architecture
- Collaborates with the broader architecture community to ensure that the Dynamics 365 architecture aligns with target architectures and technology roadmaps and provides input on required platform capabilities and improving development tools/processes.
- Works with other product teams, technology experts, and business stakeholders to provide functional support
- Assists in the evaluation of vendors and products and participates in build vs. buy discussions with the product teams
- Identifies new opportunities to improve solutions across the enterprise and provides input and support to the business
- Develops and reviews product architecture and design documentation
- Provides technical guidance to the development teams to ensure proper usage of the platform and tools
- Ensures the feasibility of requirements to meet the needs of the business
- Assists in the development of and management of architecture governance processes
- Tracks industry trends and maintains knowledge of new technologies
- Mentors less experienced crew members and contributes to overall development of the organization
- Participate in special projects as needed.
Requirements
- Minimum of ten years related work experience, with at least five years of development experience.
- Undergraduate degree or equivalent combination of training and experience.
- Graduate degree preferred.
- Minimum of 8 years of Dynamics 365 development and design experience, with at least three years of technology architect experience.
- Minimum of 3 years of Power Platform experience using Power Automate Flows and PowerApps.
- Minimum of 3 years design and development with Microsoft Azure using serverless architectures.
- Demonstrated experience in using and integrating AI solutions using LLMs with Dynamics 365 or PowerApps.
- Working knowledge of AWS serverless architectures and solution preferred.
Benefits
- Hybrid working model
- In-person learning, collaboration, and connection
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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