Hybrid Working Student – Customer Success

at VAARHAFT

• Job title: Working Student – Customer Success
• Job type: Part Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Working student supporting Customer Success at VAARHAFT, a young startup focused on the authentication of digital media. Engage with customers to ensure smooth product usage and build relationships.

Responsibilities

• Preparation and follow-up: Create presentation materials for onboarding and review meetings. After meetings, summarize the outcomes and log next steps in our system.
• First-line support: Serve as the primary contact for written customer inquiries, respond confidently or forward them to the appropriate internal teams.
• Project tracking: Monitor customer projects closely and track progress and key milestones.
• Health score checks: Analyze customer usage of our software and proactively identify areas where we can provide support.
• Performing batch analyses: Organize and oversee our batch analyses and evaluate the results in a clear and professional manner.
• Content creation: Assist in producing help articles and best-practice guides for our customers.

Requirements

• You are currently enrolled in a degree program in business administration, communications, business informatics, or a comparable field at a university or technical college, with at least one year remaining, and are available for 20 hours per week.
• You appreciate structure and can keep track of multiple projects simultaneously.
• You are confident in your written and spoken communication skills (German & English) and are comfortable with direct customer contact.
• You anticipate where work is needed and think one step ahead.
• You enjoy working in a team and communicate openly and transparently.

Benefits

• Insight into a young startup where you can make an active contribution
• New challenges with a steep learning curve in a motivated team and a fast-paced work environment
• Flat hierarchies and individualized talent development
• Genuine startup experience in our co-working spaces in Hamburg and Berlin, flexible working hours, and the option to work remotely up to 100% of the time
• Regular team-building events
• At VAARHAFT, we value diversity and equal opportunity. We welcome applications from people of all backgrounds, regardless of gender, ethnicity, religion, beliefs, disability, age, or sexual identity. We are committed to creating an inclusive and non-discriminatory work environment where everyone can fully develop their talents.