Business Support Specialist acting as a key coordinator for sales teams at Solenis. Supporting commercial initiatives and ensuring effective sales processes.
About the role
- Customer Service Agent for a regional cooperative bank handling customer inquiries. Responsibilities include phone, email, and chat support with a focus on customer service and sales potential.
Responsibilities
- Handling customer inquiries by phone, email and chat
- Responsible for providing service information to end customers
- Identifying sales potential and actively approaching customers through to closing suitable solutions
- Responsible for case processing and for servicing customers assigned to the Customer Dialogue Center
Requirements
- Completed commercial vocational training or an equivalent qualification
- Knowledge of banking products (e.g., current accounts) is an advantage
- Poise, motivation and resilience
- A professional, service-oriented manner
- Fluent German language skills, both spoken and written
Benefits
- Exciting position at a regional cooperative bank with shared, lived values
- Flexible working hours and options for remote work
- Full employer contribution to capital-forming benefits (Vermögenswirksame Leistungen)
- Subsidy for the Deutschlandticket as a job ticket
- 30 days of vacation plus two additional bank holidays, with the option to convert part of your salary into additional time off
- An anonymous psychological counseling service to support your mental health — available in all life situations
- A lifetime working-time account and a company pension plan
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