Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Experience Designer at U.S. Bank developing human-centered experiences for customers. Leveraging design methods to create solutions that align with business goals across the user journey.
Responsibilities
- Leverage human-centered design methods to plan, create, and present persuasive, engaging, and strategic ideas
- Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends
- Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences
- Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use
- Deliver experiences that have been validated through experimentation, testing and optimization
- Conduct design within an agile environment and champion the integration of design across the entire release cycle
- Conform with reusability standards by leveraging and/or expanding the Design System
- Manage across Enterprise users to define and deliver product performance goals
- Collaborate with design peers and key stakeholders to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand
Requirements
- User experience design experience
- Expertise on the critical interdependencies among product model system elements that help and hinder performance
- Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
- Demonstrates deep understanding of target customer through internal/external research
- Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap
- Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap
- Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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