Service Business Manager responsible for service sales within HPE Networking's Customer Experience division. Collaborating with account managers and crafting relevant service solutions.
About the role
- Portfolio Manager at U.S. Bank responsible for managing product-related compliance and processes. Collaborating with teams to ensure alignment with business objectives and financial targets.
Responsibilities
- Responsible for managing the portfolio aligned products by overseeing compliance with all processes and procedures associated with the intake, approval and tracking processes including the business case model, prioritization, approval processes, and reporting requirements throughout the life cycle of a product.
- Understands key business objectives and strategy of the product, and supports other Portfolio Managers in meeting business objectives, OKRs (objectives and key results), customer needs, KPIs (key performance indicators), and financial targets.
- Ensures end-to-alignment of the portfolio of business priorities to financial targets by collaborating and relaying dependencies within and across Product Owners in the Portfolio(s).
- Oversee the development and production of portfolio management reporting to leaders, business partners and teams in collaboration with product owners and managers.
- Serves as a POC throughout the portfolio management process to ensure decisions are in line with company strategic and financial goals on an ongoing basis, working with cross functional product teams using Agile, Product Management & DevOps best practices.
- Responsible for leading development, implementation, and maintenance of methods, standards, procedures, and guidelines.
- Participates in the development, testing, and evaluation of new or existing organizational processes or structures; recommends improvements as appropriate.
- Determines the methodologies and techniques for analyzing and evaluating methods of operations, workflow, or procedures.
- Performs complex methods analysis work.
- Develops and implements methods and procedures for improved workflow or processes, staff utilization, office facilities, equipment utilization, and communications.
- Reviews, oversees, and assists with IT initiated projects.
- Plans, coordinates, and trains on processes and procedures.
- Evaluates documentation methodologies, tools, techniques, and automation opportunities.
- Develops and manages Quality programs.
- Facilitates and coordinates information pertaining to IT projects in preparation for capital expenditure analysis.
Requirements
- Bachelor's degree, or equivalent work experience
- Eight or more years of relevant experience
- Broad range of experience with governance and compliance through execution policy, procedures, and controls
- Widespread knowledge and experiences with the ServiceNow platform, particularly the EAW and DPR modules
- Knowledge of Enterprise Architecture functions and the services they provide
- In-depth and breadth of expertise in product discipline including agile, product management and DevOps practices and values
- Ability to resolve complex problems with minimal guidance
- Ability to communicate with all parties involved in the portfolio of products (programmers, third party vendors, end users, etc.)
- Effective interpersonal, verbal and written communication skills
- Ability to work well with team-members and end user clients.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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