Manager of IT Business Relationship Management ensuring quality engagement between business stakeholders and IT. Responsible for leading and developing a high - performance team and driving strategic initiatives.
About the role
- Assistant Housekeeping Manager at The Hadsten responsible for maintaining cleanliness and staff training. Oversees housekeeping operations and compliance with standards for guest satisfaction.
Responsibilities
- Assists the Executive Housekeeper to ensure that guest rooms, meeting rooms, VIP areas, public areas, spa, fitness suite, pool area, and offices are clean and orderly, according to company standards.
- Ensures all budgetary guidelines are met and inventory processes are accurately maintained.
- Assists in creating daily, weekly, and monthly cleaning schedules and special project assignments.
- Creates standards and procedures in cleaning all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture, and walls.
- Trains Team Members on standards and procedures.
- Remains current on industry standards in chemical controls, cleaning equipment, OSHA, security, and safety.
- Oversees weekly inventory system for cleaning supplies, amenities, products, linen, and linen rooms on each floor.
- Communicates with maintenance on all repairs.
- Creates guidelines for Laundry Attendants, oversees stocking of housekeeping carts, and instructs on how to operate all machinery in laundry areas.
- Performs monthly room inspections and evaluates physical condition of hotel with Executive Housekeeper.
- Inspects and assists with VIP rooms, meeting rooms, pool area, and fitness suite.
- Assists in planning work schedules to ensure AAA Four Diamond guest service.
- Complies with all AAA Four Diamond requirements.
- Anticipates low occupancy periods and coordinates blocking of rooms with Guest Service Agents to optimize labor costs and schedule deep cleaning and maintenance of rooms.
- Monitors and submits payroll in a timely manner.
- Assists with the preparation and review of monthly reports to monitor expenses.
- Attends departmental and relevant meetings and performs duties of Executive Housekeeper in his/her absence.
- Meets or exceed guest expectations, ensuring Team Members deliver high levels of performance that translate into high guest satisfaction.
- Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
Requirements
- High School Diploma or GED Certification.
- Five years of previous housekeeping experience.
- Two years of housekeeping supervisory experience.
- Strong knowledge of housekeeping hotel operations, including inventory maintenance, and staff scheduling.
- Intermediate computer proficiency utilizing Microsoft applications, email, and Internet.
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Native American hiring preference applies.
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