Hybrid Senior Operations Processor

at U.S. Bank

• Job title: Senior Operations Processor
• Job type: Full Time
• Experience level: Senior
• Salary: $24 - $32 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Saint Paul, United States

About the role

• Operations Processor providing production support to various groups at U.S. Bank. Managing payment transactions and troubleshooting issues within operational systems and external vendor interactions.

Responsibilities

• Provides production support to multiple groups within Operations Services or enterprise wide
• Executes a variety of routine tasks within multiple operational systems
• Interacts with multiple internal partners
• Functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction
• May have direct contact with 3rd party vendors and/or external customers
• Researches exceptions and escalates issues to management as appropriate
• May have the opportunity to recommend and implement developed processing improvements within production
• Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law