Solution Architect leading the design and delivery of digital services for UK Public sector. Collaborating with stakeholders and teams using Agile and DevOps frameworks.
About the role
- AWS Solutions Engineer at USAN responsible for designing call center solutions and integrations with Amazon Connect and third-party systems. Part of a collaborative team working on enterprise-level projects.
Responsibilities
- Collaborate externally with customer business and technical leads to understand ongoing and upcoming business challenges/opportunities
- Translate customer requirements into technical requirements
- Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
- Perform problem resolution for existing solutions
- Make informed design and configuration decisions
- Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends
Requirements
- 3+ years of experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
- Excellent analytical and problem-solving skills
- General knowledge of professional software development practices & best practices for the full software development life cycle
- Team oriented and self-motivated
- The ability to communicate ideas effectively, to listen to others’ ideas, and to collaborate to arrive at great solutions
- Bachelor’s degree in Business or IT-related fields (preferred)
- 3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.) (preferred)
- Experience in Amazon Quicksight, Contact Lens, Wisdom, etc. (preferred)
- General working knowledge of SQL database concepts (preferred)
Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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