About the role

Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross-functionally to implement strategic initiatives in banking operations.

Responsibilities

Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals
Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value
Facilitates meetings with executive management and project/program sponsors to define solutions and delivery
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues
Performs analyses, root cause identification and development and recommendation of key work products
Negotiates agreements, settles disputes equitably and diffuses situations
Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
Adheres to governance rigor required for work efforts
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Bachelor’s degree; OR 4 years of related experience in addition to the minimum years of experience required may be substituted in lieu of degree
6 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans
Proficient knowledge of program efforts management tools and methodologies
Understanding and demonstrated application of risk management policies and procedures
Knowledge of program management methodology and techniques; program performance evaluation and change management principles
Experience maintaining and reporting on work effort(s) budgets/methodologies
Proficient experience in USAA’s change management methodology or similar industry change management methodology
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals