Senior Performance Analyst monitoring and analyzing Key Performance Indicators for Televendas and Call Center operations at Mercantil. Collaborating with operational areas to define growth strategies and report results.
About the role
- Decision Science Analyst Senior at USAA providing decision support using advanced analytical techniques. Collaborating with teams to drive operational excellence and address business objectives.
Responsibilities
- Provide decision support for business areas across the association.
- Apply mathematical and statistical techniques and/or innovative quantitative analytical approaches.
- Gather, manipulate, and synthesize data, models, and other relevant information.
- Deliver actionable insights that drive operational excellence and quality outcomes.
- Collaborate closely with Claims leaders and business partners.
Requirements
- Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business proven experience. OR advanced degree in quantitative analytics field and 4 years of experience in data/analytics or functional business experience within the respective industry.
- Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.
- Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software.
- Experience with new and emerging data sets, and incorporation into new insights.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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