Manager, Claims Operations leading claims operations and member service employees at USAA. Developing engaged employees and ensuring compliance in auto claims handling processes.
Responsibilities
Lead and be accountable for auto, and other claims operations member service employees.
Develop engaged employees through regular coaching and feedback.
Complete process improvements and lead organizational process changes.
Drive execution of operational risk management and regulatory compliance training.
Monitor work to ensure consistent execution of processes and adherence to guidelines.
Handle escalations and make decisions based on the policy.
Hire, develop, and coach claims employees for results delivery.
Requirements
Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
Benefits
comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education
Job title
Manager, Claims Operations – Auto Injury Attorney Repped
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