TPM Regional Leader providing expertise and coaching across manufacturing sites in North America. Leading TPM methodologies and driving operational goals for Owens Corning.
US
Hybrid Digital Product Manager – Intermediate Level – Conversational AI
Posted 2 months ago
About the role
- Digital/Technical Product Manager supporting Conversational AI initiatives for USAA and its members. Collaborating with stakeholders to enhance customer experiences through innovative technology solutions.
Responsibilities
- Supports the discovery, delivery, and performance of the Virtual Agent and Search conversational AI experience for USAA and its members
- Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ experience
- Analyzes, designs and drives implementation of multi-platform technology and digital solutions with great attention to detail
- Optimizes and improves existing experiences across web and mobile for VA and Search products to drive Key Performance Indicators and Key Risk Indicators
- Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
- Experience developing presentations to communicate complex concepts to a diverse audience.
- Knowledge of Agile Methodology.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
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