Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Technical Product Manager managing end-to-end product lifecycle for Ford’s VISTA application across European markets. Focused on agile development, team leadership, and product optimization.
Responsibilities
- Own the end-to-end product lifecycle—from envisioning and framing to launch—while maintaining a constant balance between business viability, user desirability, and technical feasibility.
- Drive that vison.
- Translate high-level business visions into actionable, prioritized backlogs. Lead quarterly scoping sessions to break down complex roadmaps into manageable features, user stories, and technical acceptance criteria.
- Champion and lead "Software Engineering Excellence" practices, including the implementation of robust CI/CD processes, development methodologies, and the selection of modern technology stacks and tools.
- Collaborate with architects and other Product Line managers to reduce system complexity, enhance interoperability between services, and make key design decisions that impact the broader portfolio.
- Lead the release management and maintain the release cadence in accordance with the S-ox compliance.
- Work hands-on with cross-functional teams (Design, Engineering, and Business) to plan and deliver software that meets both functional requirements and platform foundation capabilities.
- Actively identify, communicate, and mitigate technical and functional risks. Proactively remove blockers to ensure the team maintains high velocity and product delivery remains on track.
- Continuously monitor the "overall health" of the product—including code quality, system performance, and user adoption—to prompt key decisions for continuous improvement.
- Foster a culture of continuous learning by mentoring team members in Agile/XP methods and product management techniques, while constantly iterating on processes to improve team efficiency.
Requirements
- 10+ years of overall expereince
- 5+ years of product management expertise with a solid foundation in agile software development.
- 5+ years of domain knowledge in Supply Chain, Order Management or Dealer Experience.
- Certification relevant to product management and / or software engineering or commitment to obtain within 6 months.
- Leadership experience in creating a psychologically safe team environment and blameless retros.
- Proven ability to define product vision, strategy, and roadmap, and experience in creating and managing product backlogs.
- Expertise leading large scale transformations and systems thinking.
- Expertise in leading cross-functional teams and managing stakeholder expectations.
- Demonstrated DevSecOps mindset, with full ownership of development, security, and operational support aspects of a product.
- Excellent oral and written communication skills.
- Experience in monitoring activities and tools such as Dynatrace or Google Cloud Monitoring for operational support.
- Ability to manage complex integrations and dependencies across various products, product lines, and product groups.
- Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions.
- Strong understanding of Load/Performance testing and A/B testing methodologies.
- Experience in service-oriented architecture and the development of APIs/Microservices.
- Bachelor degree or masters degree in Computer Science, Engineering, or a related field.
Benefits
- VISTA is a mission critical application that supports 150+ markets across European and IMG region.
- Dealers use VISTA application to Create/Manage/Cancel and Track their orders
- National sales company and regional admins to manage orders for the future
- Retail customer ordering supported via E-comm
- Dealers has the ability to search Ford owned, Dealer owned stocks using various services on this function
- Design and deliver industry-leading products and services to maximize value for customers.
- Provide techo-functional product leadership to the team
Job title
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