Hybrid AVP, P&C DTC Performance Marketing – Media

at USAA

• Job title: AVP, P&C DTC Performance Marketing – Media
• Job type: Full Time
• Experience level: Lead
• Salary: $195,230 - $351,410 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Executive leadership role at USAA, providing oversight for marketing initiatives within P&C. Leading a high-performing team to drive profitable growth and optimize marketing strategies in a complex environment.

Responsibilities

• Oversees the development of go-to-market, execution plans, and channel marketing support plans.
• Serves as a subject matter expert in understanding, collecting and coordinating channel marketing requirements.
• Monitors results via business plan assessment and through implementing changes to plans to drive desired results.
• Identifies new/emerging channels, resources and intermediaries and develops integrated strategies, plans and programs to leverage these opportunities.
• Responsible for the development of strategic capability roadmaps that include operational and technology paths necessary to deliver future business needs.
• Provides consultation and decision-making support for the development and implementation of new channel management and optimization capabilities necessary to measure performance, test and learn and drive digital marketing insights.
• Researches and keeps abreast of new and emerging industry technologies and trends that can affect the application of channel management and optimization approaches.
• Oversees the effective deployment of Machine Learning (ML) and Artificial Intelligence (AI) platforms to drive improved performance and automation at scale.
• Accountable for overall effective delivery of end-to-end marketing channel management processes and experiences and serves as the executive sponsor for channel marketing data and information requirements.
• Identifies emerging third-party relationship opportunities to support future business needs.
• Manages the risk and performance associated with large scale third-party contracts in support of USAA’s compliance initiatives.
• Briefs C-Suite leadership on key initiatives and outcomes related to marketing channels.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of progressive experience in sales/marketing, developing strategies, managing major initiatives and delivering results within a complex matrix environment.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams.
• 2 years of experience working with Machine Learning (ML) and Artificial Intelligence (AI) platforms to drive improved performance and automation at scale.
• Marketing process excellence orientation with experience in managing and optimizing compliant marketing channels/campaigns in a highly regulated environment.
• In depth experience operating and leading in an agile environment.
• In depth experience using data and metrics to measure impact and resolve improvements to deliver more effective ROI.
• Demonstrated knowledge and application of industry-related risk management and compliance framework and guidelines to include relevant laws, regulatory, compliance, industry regulations and regulatory data sources.
• Development of strategic capability roadmaps to deliver against future business needs.
• Experience developing multi-marketing channel/campaign goals and demonstrated ability to achieve goals.
• Demonstrated ability to effectively engage with and influence C-Suite leaders.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Executive-level business acumen in the areas of business planning, operations, industry practices and emerging trends.
• Knowledge of federal laws, rules, and regulations to include: UDAAP, OCC Bulletin 2013-29: Third-Party Relationships: Risk Management Guidance, Reg W, Info Security and Privacy Standards (such as GLBA; TCPA; GDPR; CCPA; Privacy).

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education