Hybrid Service Manager

Posted yesterday

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About the role

  • Service Manager managing customer inquiries and service quality at UOB bank across multiple locations. Leading customer relationships and promoting digital service platforms in Malaysia.

Responsibilities

  • Attend to customers professionally
  • Handle customer requests promptly
  • Respond to and fulfill customer inquiries
  • Build rapport with customers
  • Lead communication on service-related matters

Requirements

  • Experience in customer service management
  • Strong communication skills
  • Ability to lead and coach a team
  • Familiarity with digital banking platforms
  • Able to handle customer complaints effectively

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Job title

Service Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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