Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.
Responsibilities
- Develop dashboards and digital performance reports, providing visibility and actionable insights for decision-making
- Support integrations between digital tools so they communicate with each other (e.g., GA4, GTM, Firebase, AppsFlyer)
- Create events, conversions, and campaign parameters in web analytics tools
- Ensure correct implementation of tags and tracking, guaranteeing the quality of collected data
- Collaborate with Growth and Martech squads to define conversion criteria and key metrics
- Monitor and audit tracking setups, proposing continuous improvements
- Maintain good data governance practices and technical documentation
- Act as the focal point for performance analyses and data troubleshooting
Requirements
- Experience with web analytics tools (Google Analytics, GA4) and tag management (Google Tag Manager)
- Knowledge of mobile attribution and tracking platforms such as AppsFlyer
- Familiarity with digital business metrics (CAC, LTV, conversion rates, funnels)
- Ability to work with integrations between different marketing and data tools
- Basic SQL and data manipulation skills for advanced analyses (desirable)
- Strong analytical skills and attention to detail to ensure data quality
- Good communication skills to interact with Growth, Martech, and Technology teams
- Experience with Firebase, Salesforce, or other CRM/automation tools is a plus
Benefits
- Performance-based profit sharing (PPR)
- Meal and grocery allowance
- Private pension plan with company contribution
- Life insurance
- Medical and dental plan (employee and dependents)
- Childcare support (daycare/nanny assistance)
- Home office / hybrid work allowance
- Gympass
- English language program (English Pass)
- Zenklub (emotional and mental well-being platform) — extendable to dependents
- Day off on your birthday
- Day off on your children’s birthdays
- Extended parental leave
- No dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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