Fraud & Chargeback Operations Specialist handling operations related to fraud prevention and dispute management. Analyzing alerts and managing disputes for various card networks.
About the role
- Operations Coordinator supporting guest operations from check-in to check-out at a Barcelona-based rental startup. Managing guest experiences and coordinating with service providers and internal teams.
Responsibilities
- Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
- Ensure the cleanliness and high quality condition of the apartments
- Manage and coordinate with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters etc.) and the building administration
- Assist the sales team with some visits for the apartments for potential customers.
- Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
- Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
- Manage the guest´s access to apartments; key management and keyless access codes and communicate these with GX team
- Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions.
- Manage welcome kits and cleaning essentials inventory
- Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
- Replace all essential items and cleaning supplies in apartments in between guests
- Schedule and supervise the check-out cleaning of apartments
- Conduct check-out procedure
- Report and track the completion of maintenance and furniture replacement tasks that result from check-out
- Provide feedback to the design team about furniture quality
- Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities
Requirements
- 1+ years of operational and/or customer service experience in hospitality/vacation rental industry
- Previous experience using Property Management Systems
- Able to work from office but also out and around
- Valid driving license is a plus
- Hands on & resolutive attitude
- Comfortable working in cross-functional teams
- Fluency in Spanish and English required
Benefits
- Private Health Insurance with ALAN
- Flexible retribution with Payflow
- UKIO Anniversary gift
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
- An amazing internal culture and no dress code!
- International working environment with many different nationalities!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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