IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Management Trainee managing projects integrating global service centers for Vaisala. Collaborating with teams to support change management and develop reporting practices.
Responsibilities
- Lead Operations-wide project: integration of global service center integration into Operations, including coordinating tasks, timelines and stakeholders
- Support change management: prepare materials, communicate changes, collect feedback and follow up actions
- Design and formalize Operations governance models, including decision making structures, roles, responsibilities and key forums
- Define and document KPIs and reporting practices to monitor performance across Operations
- Specify and support the development of BI-based reporting (especially in Power BI) to provide clear and actionable management views for Operations steering
- Develop monthly and periodic Operations reporting
- Develop Operations Leadership Team (OPS LT) meeting and reporting practices
Requirements
- Ongoing university studies in a relevant field (e.g. industrial engineering and management, business, operations/SCM)
- Interest in working as a project manager
- Strong analytical and structured way of working, with ability to clarify objectives, define KPIs and turn discussions into actions
- Motivation to learn about operations, governance, performance steering and service center management in a global company
- Basic skills and interest in data and reporting tools (e.g. Excel, BI tools); experience with Power BI is an advantage
- Good communication and collaboration skills, and confidence to work with different stakeholders, including senior leaders, in English
- A proactive, self-driven approach and willingness to take responsibility while seeking support and feedback when needed
Benefits
- Hands-on project management experience
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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