Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Care Specialist helping customers onboard and resolve technical issues. Working in a hybrid model to support clients in the food & beverage sector from Amsterdam.
Responsibilities
- Nieuwe klanten op weg helpen tijdens de klantonboarding
- Klanten telefonisch, per e-mail en via chat helpen met vragen over onze systemen
- Storingen analyseren en op afstand oplossen
- Product feedback doorzetten naar onze product afdeling
- Meedenken over procesverbeteringen in onze klantenservice
Requirements
- MBO en/of HBO werk- en denkniveau
- Relevante werkervaring heeft in klantenservice, hospitality, horeca of sport
- Affiniteit met hardware heeft en het leuk vindt om technische problemen op te lossen
- Klantgericht , communicatief vaardig en oplossingsgericht bent
- Flexibel bent in werktijden en inzet ( weekend/avondwerk hoort erbij)
- Vloeiend Nederlands en Engels spreekt en schrijft
- Woonachtig bent op bereisbare afstand van Amsterdam
- Een echte teamspeler bent, maar ook zelfstandig kunt werken
Benefits
- Een vaste functie voor minimaal 32 of 40 uur per week
- Een goed salaris passend bij je ervaring
- 30 vakantiedagen per jaar (20 + 10 ATV)
- Telefoon- en internetvergoeding
- Reiskostenvergoeding en laptop
- Hybride werken : deels thuis en deels in ons nieuwe HQ in Amsterdam
- Gezonde lunch en snacks op kantoor
- Jaarlijks persoonlijk leer - en ontwikkelbudget
- Een rol met directe impact in een scale-up omgeving
- Een ambitieus , gedreven team van zo’n 100 Twelvers
- Gezellige sociale events , borrels 🍻 en teamdagen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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