Account Manager managing day - to - day client relationships and collaboration across internal teams for a product and strategy team in Canada.
About the role
- Account Manager managing long-term relationships with Global Toyota and other companies. Focused on business development, client communication, and service proposal alignment.
Responsibilities
- Business Development with Global Toyota, Toyota Group and Non-Toyota companies for TTS US IT services.
- Building Proposal for key projects for Global Toyota, Toyota Group and Non-Toyota companies and aligning it as per customer need.
- Scheduling Internal/External sync with stakeholders.
- Maintaining strong relations with key personnel from Global Toyota, Toyota Group and Non-Toyota companies.
- Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships and business portfolio with customers by continuously proposing services and solutions that meet their objectives.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
- Manage accounts from a sales relationship perspective and be responsible for end-to-end sales cycle.
- Vendor/Partner management for Joint delivery of Services to Global Toyota, Toyota Group and Non-Toyota companies.
- Supporting team expansion initiative for technical project at client location.
- Account farming, expanding existing accounts by engaging in active discussions with customers with TTS US IT services expansion
Requirements
- Graduate or bachelor’s degree in business administration or in a related field.
- Bilingual Japanese and English with strong English communication.
- 3+ years of experience in IT industry in Account management and business expansion area.
- Ability to be client facing by interacting with our clients and their executive leadership.
- Creative problem-solving abilities and an analytic and qualitative eye for reasoning.
- Self-starter with a knack for taking initiative and “getting things done”.
- Have a passion for your work and an ability to apply that passion to both daily tasks and larger projects.
- Ability to work with a remote team via collaboration tools (Chat, Email, and Video Conferences).
- Ability to prioritize and complete multiple tasks with little to no supervision.
- Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
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