Hybrid Contact Center Sales Agent

at The Travel Corporation

• Job title: Contact Center Sales Agent
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $19 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Tigard, United States

About the role

• Contact Center Sales Agent serving as trusted advisor for vacation planning. Engaging guests through phone, email, and chat to convert leads into bookings and deliver exceptional service.

Responsibilities

• Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach.
• Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure.
• Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs.
• Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement.
• Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction.
• Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility.
• Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals.
• Build loyalty and repeat business through personalized service and long-term relationship building.

Requirements

• Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas.
• Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product.
• CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions.
• B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support.
• Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business.
• Team Player – You share wins, collaborate generously, and contribute to a positive sales culture.
• TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.

Benefits

• Competitive Compensation - $19/hour plus performance-based incentives.
• Incentives & Rewards - Earn performance-based incentives.
• Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.