IT administrator responsible for overseeing IT operations at Ekimetrics' New York office. Collaborating on global IT projects and providing end - user support.
About the role
- Technicien Informatique support help desk role at TSG in Le Plessis-Robinson. Providing remote assistance and supporting clients with computer software solutions.
Responsibilities
- Provide Level 1 and Level 2 remote support (telephone and remote maintenance) for proprietary software to end users.
- Handle requests related to technical incident resolution, training needs, and analysis of specific cases.
- Review the reported issue, establish a diagnosis, and carry out a detailed analysis.
- Resolve issues remotely or dispatch an on-site technician when required.
- Prepare reports documenting actions taken and, if necessary, actions to be taken (Level 3 escalation and intervention follow-up).
- Actively contribute to the evolution of maintained systems through update campaigns.
- Implement and execute update campaigns.
- Maintain tracking tables/dashboards.
- Client reporting.
- Contribute technically and organizationally by using and enriching the knowledge base.
- Keep the knowledge base up to date.
- Escalate to management situations that may require the implementation of procedures.
- Interact daily with internal operational teams (Maintenance Technicians, Technical Assistants, etc.).
Requirements
- Associate degree (Bac+2) or equivalent in an IT-related field.
- Previous experience as a support technician.
- Good written communication skills.
- Strong interpersonal skills and customer focus.
- Punctuality and reliability.
- Analytical and logical reasoning abilities.
- Rigorous and well organized.
- Team player.
Benefits
- Internal onboarding, training, and integration provided.
- 39 hours/week of effective work time – continuous service from Monday to Saturday; monthly schedule with rotating on-call duties on Sundays and public holidays.
- 23 days of RTT (time off in lieu) per year.
- Meal vouchers (Tickets-Restaurant) or access to a company canteen.
- Complementary health insurance (mutuelle).
- Telework agreement (1 day per week).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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