Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
About the role
- IT Administrator providing technical support for medical products installation and customer training. Role involves direct customer communication and national travel within Germany.
Responsibilities
- Preparation and installation of our medical products – on-site and remotely
- Communication with customers and their IT teams
- Technical service: troubleshooting, returns, repairs
- Training medical professionals in the use of our systems
- Travel required (national)
Requirements
- Service-oriented mindset, pragmatism, and solution-focused approach
- Enjoy working with customers
- Interest in medical technology and willingness to travel
- Fluent German (C1), solid English (at least B1)
- Technical qualification (e.g., IT specialist for system integration, IT administrator) or comparable experience with knowledge of Windows, networks, and hardware/software installation
Benefits
- Competitive salary
- 30 days of vacation
- Tax-free fringe benefits (DE Ticket, sports pass), BahnCard 50 and mobile phone contract
- Flexibility and a dynamic working style – you actively help shape our processes
- Innovative MedTech product and a friendly company culture with a young team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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